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FAQ

  • What should I do if the video is not playing smoothly?
    1. For smooth video playback, you need a suitable internet connection and a sufficiently powerful device. Sometimes video playback issues occur when other internet-heavy activities, such as streaming other videos or downloading files, are happening at the same time—please pause these activities while watching the video. Since video playback requires significant device performance, closing other programs and browser windows may also help. If the above solutions do not resolve the issue, please contact us at [email protected] 
    1. How can I be sure that my device is suitable to watch the online video broadcast?
      1. To make sure you are good to watch the online video broadcast please check the test player below. If you can play the video nicely then you should be good to go. Use code 12345 to log in.
    2. Which devices and web browsers are supported?
      1. All devices that support HLS streaming are supported. HLS support is widely available on desktop and mobile devices. We support all major modern web browsers: Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Note! Internet Explorer is not supported as we use the latest technologies that are incompatible with Internet Explorer.
    3. I can’t log into the event, the code isn’t working.
      1. First, try once more and make sure the ticket code is entered correctly. If you’re sure the code is correct and you’re still experiencing login issues, please email us at [email protected] 
    4. What should I do if the video is not playing smoothly?
      1. For smooth video playback, you need a suitable internet connection and a sufficiently powerful device. Sometimes video playback issues occur when other internet-heavy activities, such as streaming other videos or downloading files, are happening at the same time—please pause these activities while watching the video. Since video playback requires significant device performance, closing other programs and browser windows may also help. If the above solutions do not resolve the issue, please contact us at [email protected] 
    1. How can I be sure that my device is suitable to watch the online video broadcast?
      1. To make sure you are good to watch the online video broadcast please check the test player below. If you can play the video nicely then you should be good to go. Use code 12345 to log in.
    2. Which devices and web browsers are supported?
      1. All devices that support HLS streaming are supported. HLS support is widely available on desktop and mobile devices. We support all major modern web browsers: Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Note! Internet Explorer is not supported as we use the latest technologies that are incompatible with Internet Explorer.
    3. I can’t log into the event, the code isn’t working.
      1. First, try once more and make sure the ticket code is entered correctly. If you’re sure the code is correct and you’re still experiencing login issues, please email us at [email protected] 
    4. What should I do if the video is not playing smoothly?
      1. For smooth video playback, you need a suitable internet connection and a sufficiently powerful device. Sometimes video playback issues occur when other internet-heavy activities, such as streaming other videos or downloading files, are happening at the same time—please pause these activities while watching the video. Since video playback requires significant device performance, closing other programs and browser windows may also help. If the above solutions do not resolve the issue, please contact us at [email protected]